Congratulations Dr Tara Brooks
Congratulations to Tara Brooks, who has completed a PhD entitled Implementation and Effectiveness of the ISO 9001 Quality Management System in the Construction Sector in the UK and Ireland. Tara is the Course Director of the Building Information Modelling Project Management MSc.
Tara’s PhD supervisors were Dr Joe Gunning and Dr John Spillane.
This research has examined the relationship between ISO 9001 Quality Management Systems (QMS) and their link to the quality delivered ‘on the ground’ in construction, using 3 case study construction organisations and 146 questionnaire responses. Regulatory decoupling is apparent in the case study organisations, and common amongst questionnaire respondents. Regulatory decoupling describes the situation where formal processes are symbolically adopted by an organisation, creating a façade of regulatory compliance behind which business as normal continues. Reasons vary between respondents and include time and cost pressure, the administrative burden imposed by QMS paperwork, social contagion of a culture of ‘fudging’, the unlikelihood that deception will be detected in an audit and the lack of penalty for deception. The picture of compliance is complex and continually evolving. The study concludes with recommendations for industry to act to minimise regulatory decoupling of ISO 9001 quality management systems, and to reconnect these systems to delivery of quality ‘on the ground.’