An externally accredited ISO 9001 Quality Management System is a prerequisite for tendering for many public-sector projects, leaving Small to Medium Enterprises little choice but to implement such a system. Although widespread, existing literature is divided regarding the effectiveness of ISO 9001 Quality Management Systems. The Report of the Independent Inquiry into the Construction of Edinburgh Schools examined the causes of defects found in 17 PFI schools and found “fundamental and widespread failures of the quality assurance processes of the various contractors and sub-contractors,” (Cole, 2017). A link between the motivation behind implementation of a Quality Management System and its effectiveness has been found through quantitative analysis of survey results in recent studies. However, existing studies have failed to examine the mechanisms behind this link. This research examines the issue in context and in depth using Case Study analysis.
Report of the Independent Inquiry into the Construction of Edinburgh Schools, February 2017.
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